General Dynamics Information Technology Supervisor, Info Systems in Annapolis Junction, Maryland
GDIT has an Information Systems Supervisor position available at its Annapolis Junction, MD location. The responsibility for this position extends to two or more GDIT offices located in the greater Maryland area, with a diverse IT infrastructure and approximately 900 on-site and remote employees.
The technical environment includes Dell servers running MS Server OS 2012/2016, VMWare ESXi/HyperV, Dell and Juniper switches, and Dell and HP workstations with Windows 10 and Office 2016.
The Information Systems Supervisor position is a critical role within the organization. This position requires a highly motivated problem solver with above average customer service skills who is working diligently to maintain and constantly enhance the IT infrastructure for the Frederick, Rockville, Silver Spring, California and Hagerstown sites, as well as provide ongoing support to all users.
Occasional travel within the United States will be required.
MANAGEMENT: Strong leadership skills combined with the ability to prioritize and simultaneously work with multiple assignments. Ability to communicate effectively with all levels of management, customers, peers, and staff. Will supervise assigned IT support staff. Supervising several technicians to include task direction, performance reviews, skill development, and operational oversight will be required.
CUSTOMER SUPPORT: By far the most important function of the IT group is the ongoing support of our customers. Such support must be provided in a highly effective and efficient manner.
COMMUNICATIONS: Communicates frequently with on-site senior and executive staff of all IT related initiatives. Keeps IT management informed of all critical site activity.
NETWORK DESIGN AND SECURITY: Design, implement, manage, and maintain network and data storage security. Ensures conformance with company policies and procedures. Assists in establishing and implementing policies, procedures, and technologies to ensure servers are hardened and secure.
IT INFRASTRUCTURE: Design, implement, manage, and maintain virtual server architecture to optimize usage of hardware and software.
The work is typically performed in one or more office environments, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. The GDIT office will be a fast paced work environment supporting hundreds of employees primarily working out of cubicles. Some lifting will be required, average is 50 pounds or less. Carts will be provided for heavier items. Some local travel will be required.
After hours work as needed.
Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical training, or work experience.
5-8 years of related information systems experience, and 2-3 years supervisory experience.
Strong written and oral communication, and excellent customer server skills are required.
Advanced knowledge of the principles, methods, and techniques used in network and server administration and support.
Effective supervisory skills with ability to lead a team to provide exceptional IT customer service.
Advanced understanding of groups, rights, permissions and ability to use administration tools to manage user accounts in Microsoft Active Directory
Ability to provide Level II server and software support
Intermediate understanding of workstation and server security and ability to implement advanced hardening steps
Intermediate understanding of networking principals and knowledge of Layer 2 switching.
Knowledge of Citrix, VMWare and/or HyperV would be a plus
Must be able to obtain a TS clearance.
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Job FunctionInformation Technology
Security Clearance LevelNone
Full/Part TimeFull Time