General Dynamics Information Technology Technical Writer Sr - TS/SCI w/Poly in Annapolis Junction, Maryland
Clearance Level Must Currently Possess:
Top Secret w/SCI eligibility
Clearance Level Must Be Able to Obtain:
Top Secret SCI
Communications & Creative Services
The Technical Writer will serve as a member of the Knowledge and Training team responsible for ensuring accurate documentation is provided to the workforce and end users on systems and services provided on the program. Candidate will be responsible for managing knowledge requirements, knowledge articles, and the knowledge database in support of a large IT infrastructure services program within the Intelligence Community.
Develop and design documentation for the company’s program, applications, and systems
Work with the applicable business unit/area to establish specifications of documentation
Lead Knowledge Team by providing guidance, instruction, direction and leadership to effectively and efficiently manage knowledge base of over 3,500 technical articles and documents to ensure work is reviewed and completed in a timely manner for internal and external customers
Contribute to development of processes to drive customers to use self-help in order to decrease service desk calls
Write, rewrite and/or edit technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related technical publication to communicate clearly and effectively to a wide range of audiences
Acquires subject knowledge by interviewing product developers, observing performance of production methods, referring to technical specifications, engineering illustrations, trade journals, and other documentation available within the industry
Oversees preparation of illustrative materials, selecting drawings, sketches, diagrams and charts
Conducts quality review of materials
Standardizes content across platforms and media
Gathers usability feedback from customers, designers and manufacturer
Writing, editing, proofreading, and research duties in connection with the preparation of Technical Manuals (TMs) and technical publications on the theory, installation, operation and maintenance of assigned systems
Distribute documentation and promotion of knowledge system to drive customer use
Verifying knowledge of subject by interviewing workers engaged in developing new products and services or in making improvements, observing performance and methods of production, trade and engineering journals, bulletins, manuals, or similar publications
Tracking status of multiple projects
Other duties as assigned
Required Candidate Qualifications:
Bachelor’s degree and 5yrs of experience or equivalent combination of education and experience (Bachelor's degree in business administration, computer science, engineering or related field preferred)
Proficiency with Microsoft office products (Word, Excel, Project, PowerPoint, SharePoint)
Excellent written and oral communication skills
Experience in editing and submitting draft manuals, coordinating/conducting data collection, and guiding a project from inception through completion.
Experience with technical writing and editing tools
Experience working with company software, systems, applications and network products
Experience working with communication practices, principles and procedures for both on-site and on-line presentations
TS/SCI with Poly clearance
*Excellent communication skills (both written & verbal)
*Creative thinking & problem solving attitude
*Process improvement/automation mindset
*Communication skills to write training manuals, knowledge articles and procedures
*Presentation skills to train and educate employees on technical material and applications
*Interpersonal skills for interacting with all levels of employees
*Comprehension skills for understanding products and applying knowledge to presentations and documentation
*Organization and time management skills
*Ability to prioritize and meet deadlines
*Ability to work independently and as part of a team
*Ability and desire to actively pursue learning opportunities in the technical/engineering and training fields
*Ability to understand and apply federal, state and local changes to and/or new regulations/laws pertaining to human resources
*Familiarity with ServiceNow, Network/Server technologies such as Firewalls, VMware, etc.
# of Openings:
Scheduled Weekly Hours:
T elecommuting Options:
Telecommuting Not Allowed
USA MD Annapolis Junction - 2711 Technology Dr (MDS016)
Additional Work Locations:
CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
THINK NEXT. NOW.
CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.
We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.
Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.
We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.