General Dynamics Information Technology Configuration Analyst in Arlington, Virginia
Provide coverage to the Configuration Management Program during scheduled shift.
Provide on-call and recall support as-required.
Provide ‘Mission Essential’ support availability, including physical coverage during inclement weather, holidays, and government closure.
Provide support of Primary, Secondary, and COOP locations within a 150 mile National Capital Region (NCR) area, including overnight lodging.
Ability to lift 25 pounds to a height of 3-4 feet and position self to maintain systems and equipment within the IT environment, including under desks and in enclosed spaces.
Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IT environment.
Complete and document trouble tickets using applicable software, and policy and procedures within established SLA time windows.
Drive policy implementation for configuration management documentation, including SOP’s, Change Board Reviews, Controllable item (CI) management
Build stakeholder consensus with government and contractor input on policy changes
Design, implement, configure, and maintain configuration management policies and standards
Evaluate and recommend improvements to existing management plans, policies, procedures, and processes
Develop configuration management standards, plans, and procedures
Ensure changes to methods and processes are approved, communicated, and documented
Manage the configuration management plan, principles and processes
Scope, plan, and direct the configuration management process
Maintain project(s) status information and records
Ensure integrity and operational performance of CM systems
Monitor performance of existing asset and configuration management systems and recommend improvement opportunities
Conduct and direct Requirements Review Board (RRB), Technical Review Board (TRB), Configuration Control Board (CCB), and Commander’s Configuration Management Board (CCMB)
Review changes in configurations for compliance with industry standards as well as contractual and internal requirements
Bachelors Degree in Computer Science, Engineering, related technical discipline or business administration
CompTia A+ or Network+ (IAT-I or higher)
6 years of related configuration management experience.
Creation of IT Service Management policies, processes, and procedures (04 years)
Implementation and Maintenance of IT Service Management programs (02 years)
Microsoft Office Products (04 years)
Active TS SSBI; SCI Eligible
Interim clearance will not be accepted
Current (within 05 years) computing environment certification; Ex. Microsoft MCSA/MCSE, ITIL v3
BMC Remedy (03 years)
ITIL framework (02 years)
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Number of Positions1
Job FunctionScience and Engineering
Security Clearance LevelTop Secret
Full/Part TimeFull Time