General Dynamics Information Technology Junior/Entry Mission Operator - TS/SCI with poly required in Aurora, Colorado

Job Description

The Mission Operator performs 24x7x365 mission console operations on a rotating 12-hour shift basis for complex Government satellite/ground systems. The Mission Operator performs the following duties to support successful mission operations to customers:

Situational Awareness and Monitoring:

  • Monitor space-ground communications, status of system resources, schedules, tasks, and activities to enable informed operational decision making

  • Follow approved operational procedures to take action in response to non-nominal conditions

  • Identify, track, report, and coordinate internal and external outages

  • Maintain awareness of planned outages and maintenance activities, account for these in scheduling, provide reporting as required, and coordinate with customers to create mitigation strategies

  • Track and coordinate planned outages or maintenance activities

  • Monitor communications and database updates from external segments related to planned outages

  • Evaluate and assess impacts, coordinate with external segments, compile event data and impacts into tool, and follow procedures to notify customers

  • Coordinate with external segments and customers to minimize operational impacts and ensure customer awareness of pending outages and key activities

  • Follow approved procedures to mitigate and resolve issues

  • Assess and evaluate impact of outages to customers

  • Log and support reporting of outages to management and customers

  • Support creation of a daily Morning Report following approved operational procedures

  • Perform remote diagnostic monitoring of systems

  • Support 24x7x365 mission operations in coordination with others including anomaly resolution

Mission Planning and Scheduling:

  • Plan, schedule, and manage mission operations to satisfy mission requirements

  • Support users with resource allocation analysis and service plan de-confliction in order to optimize mission

  • Conduct analysis trending, and reporting following operational procedures

  • Develop procedural workarounds to achieve full or partial restoration of operational capability in accordance with established and pre-coordinated plans, procedures, and/or tools

  • Support contingency Operations Planning to support routine and contingency operations (e.g., space vehicle and ground anomalies and COOP)

  • Follow procedures to notify customers as needed

Mission Processing:

  • Monitor and perform actions related to mission processing

  • Support requests for re-processing and/or playback, requests for lab analysis, and feedback to customers on results of each lab analysis and playback

Command and Control:

  • Monitor payload telemetry and perform payload command and control

  • Support payload operations in coordination with others

Customer/User Outreach and Support:

  • Provide mission support to users following operational procedures

  • Log problems reported by customers/users and track them to resolution

  • Log mission-related communications with Ops floor including phone calls to/from users and external system segments

  • Gather feedback on customer/user satisfaction and identify areas for improvement

  • Support customer/user test needs to include system validation and customer/user field tests

  • Perform periodic system end-to-end testing

  • Support payload operations in coordination with others

  • Participates in special projects as required

GDIT duties may also include:

  1. Conducts strategic, operational, and/or tactical intelligence collection/collection management in one or more discipline, such as HUMINT, SIGINT, MASINT, OSINT, and/or DOMEX.

  2. Evaluates collected information for intelligence value and validity and produces intelligence reports according to INT-specific procedures.

  3. Manages sources according to INT-specific procedures and exercises proper counterintelligence tradecraft.

  4. Prioritizes, coordinates, and tracks mission requirements and tasking for collection assets.

  5. Maintains current knowledge of relevant technologies and subject areas.

  6. Participates in special projects as required.

Education

Bachelor's Degree in a related technical or military discipline, or the equivalent combination of education, professional training, or work/military experience.

Qualifications

0-2 years of related experience supporting intelligence operations.

Required Skills and Experience:

  • Experience: Prior relevant experience in complex satellite/ground system operations

  • Training: Must successfully complete a formal training and certification program. During initial position training, learn 24x7 operations while concurrently supporting operations. While working in a 24X7 shift role, become certified in entry-level position and then advance to more senior position.

  • Hours: Assigned on a rotating 12-hour shift basis to support 24x7x365 mission operations. Also provides on-call support during off-hours on a rotating basis as needed to support of 24x7x365 mission operations.

Desired Skills and Experience:

  • Willingness and ability to work rotating 12-hour shifts to support 24x7x365 mission operations (including willingness and availability to work overtime with short notice and/or fill in for other shift members if needed)

  • 24x7 work experience monitoring and operating complex satellite/ground segment missions

  • Prior military experience operating complex satellite/ground segment missions is a plus

  • Proficiency with satellite/ground segment mission operations tools and MS Office (Word, Excel, PowerPoint)

  • Excellent communication skills with ability to and experience establishing customer intimacy

  • Demonstrated ability and experience working effectively on a small team in a fast-paced, near real-time rapid decision-making environment with the ability to remain calm under pressure

  • Problem solving, strong interpersonal skills, and the ability to work in a multi-site, multi-contractor team

  • Ability to follow procedures and manage tasks, activities, information flow in a methodical/disciplined manner

  • Ability to distinguish colors on a computer monitor (green, red, yellow, blue, white)

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For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Job ID2018-42927

Number of Positions4

Job FunctionIntelligence

Security Clearance LevelTop Secret/SCI

Full/Part TimeFull Time