General Dynamics Information Technology Senior Mission Operator - TS/SCI with poly required in Aurora, Colorado
The Mission Operator performs 24x7x365 mission console operations on a rotating 12-hour shift basis for complex Government satellite/ground systems. The Mission Operator performs the following duties to support successful mission operations to customers:
Situational Awareness and Monitoring:
Monitor space-ground communications, status of system resources, schedules, tasks, and activities to enable informed operational decision making
Follow approved operational procedures to take action in response to non-nominal conditions
Identify, track, report, and coordinate internal and external outages
Maintain awareness of planned outages and maintenance activities, account for these in scheduling, provide reporting as required, and coordinate with customers to create mitigation strategies
Track and coordinate planned outages or maintenance activities
Monitor communications and database updates from external segments related to planned outages
Evaluate and assess impacts, coordinate with external segments, compile event data and impacts into tool, and follow procedures to notify customers
Coordinate with external segments and customers to minimize operational impacts and ensure customer awareness of pending outages and key activities
Follow approved procedures to mitigate and resolve issues
Assess and evaluate impact of outages to customers
Log and support reporting of outages to management and customers
Support creation of a daily Morning Report following approved operational procedures
Perform remote diagnostic monitoring of systems
Support 24x7x365 mission operations in coordination with others including anomaly resolution
Mission Planning and Scheduling:
Plan, schedule, and manage mission operations to satisfy mission requirements
Support users with resource allocation analysis and service plan de-confliction in order to optimize mission
Conduct analysis trending, and reporting following operational procedures
Develop procedural workarounds to achieve full or partial restoration of operational capability in accordance with established and pre-coordinated plans, procedures, and/or tools
Support contingency Operations Planning to support routine and contingency operations (e.g., space vehicle and ground anomalies and COOP)
Follow procedures to notify customers as needed
Monitor and perform actions related to mission processing
Support requests for re-processing and/or playback, requests for lab analysis, and feedback to customers on results of each lab analysis and playback
Command and Control:
Monitor payload telemetry and perform payload command and control
Support payload operations in coordination with others
Customer/User Outreach and Support:
Provide mission support to users following operational procedures
Log problems reported by customers/users and track them to resolution
Log mission-related communications with Ops floor including phone calls to/from users and external system segments
Gather feedback on customer/user satisfaction and identify areas for improvement
Support customer/user test needs to include system validation and customer/user field tests
Perform periodic system end-to-end testing
Support payload operations in coordination with others
Participates in special projects as required
GDIT duties may also include:
Directs and conducts strategic, operational, and/or tactical intelligence collection/collection management in one or more discipline, such as HUMINT, SIGINT, MASINT, OSINT, and/or DOMEX.
Directs production of intelligence reports in the form of Intelligence Information Reports or other INT-specific format.
Conducts INT-specific source management activities and exercises proper counterintelligence tradecraft.
Directs, prioritizes, coordinates, and tracks mission requirements and tasking for collection assets.
Maintains current knowledge of relevant technologies and subject areas.
Provides guidance to less experienced staff, and may have supervisory responsibilities.
Participates in special projects as required.
Bachelor's Degree in a related technical or military discipline.
Master's Degree preferred.
10-15 years of related experience supporting intelligence operations.
Required Skills and Experience:
Experience: Prior relevant experience in complex satellite/ground system operations
Training: Must successfully complete a formal training and certification program. During initial position training, learn 24x7 operations while concurrently supporting operations. While working in a 24X7 shift role, become certified in entry-level position and then advance to more senior position.
Hours: Assigned on a rotating 12-hour shift basis to support 24x7x365 mission operations. Also provides on-call support during off-hours on a rotating basis as needed to support of 24x7x365 mission operations.
Desired Skills and Experience:
Willingness and ability to work rotating 12-hour shifts to support 24x7x365 mission operations (including willingness and availability to work overtime with short notice and/or fill in for other shift members if needed)
24x7 work experience monitoring and operating complex satellite/ground segment missions
Prior military experience operating complex satellite/ground segment missions is a plus
Proficiency with satellite/ground segment mission operations tools and MS Office (Word, Excel, PowerPoint)
Excellent communication skills with ability to and experience establishing customer intimacy
Demonstrated ability and experience working effectively on a small team in a fast-paced, near real-time rapid decision-making environment with the ability to remain calm under pressure
Problem solving, strong interpersonal skills, and the ability to work in a multi-site, multi-contractor team
Ability to follow procedures and manage tasks, activities, information flow in a methodical/disciplined manner
Ability to distinguish colors on a computer monitor (green, red, yellow, blue, white)
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Number of Positions4
Security Clearance LevelTop Secret/SCI
Full/Part TimeFull Time