General Dynamics Information Technology Sr. Help Desk Technician - SECRET - Crane, IN in Crane, Indiana

Job Description

  1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

  2. Installs, configures, and upgrades computer hardware and software.

  3. Provides end-user software troubleshooting and support.

  4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  5. Provides troubleshooting and support.

  6. Participates in the administration of e-mail systems.

  7. Provides phone and help-desk support for local and off-site users.

  8. Provides guidance and work leadership to less-experienced technicians.

  9. Maintains current knowledge of relevant technologies as assigned

  10. Participates in special projects as required.

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Provide end user support by answering and troubleshooting calls received by the Crane "Legacy" Help Desk Hours of operations are 0600 -1600 EST

Enter pertinent data on each call into the designated Help Desk application

Provide support by means of deploying, tracking, auditing and returns for mobile device service requests

Enter and maintain the mobile device data using the mobile device tracking system application

Receive and process all computer access forms and non-disclosure agreement forms

Provide end user support ticket logging for Corporate Systems

Update Total Workforce Management System

Serve as a Trusted Agent and/or PIN Control representative for SIPR and Alternate tokens

Provide support for the ordering and distribution of SIPR and other alternate tokens, including providing training to the end user

Assist in the out-processing of government employees for IT related items

Assist in the creating and deletion of RDT&E user and administrative accounts

Encode CAC badges for building access and assist in adding, modifying and deleting users from the building electronic access control system

Distribute landline telephones as requested

Maintain an accurate log of distributed landline telephones and mobile devices

Education

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications

3-5 years of directly related experience supporting help desk operations.

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For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Job ID2018-42188

Number of Positions1

Job FunctionInformation Technology

Security Clearance LevelSecret

Full/Part TimeFull Time