General Dynamics Information Technology Systems Administrator - User Applications TS/SCI w Poly req in El Segundo, California

Job Description

Position requires an in-scope TS/SCI clearance and polygraph.

The successful candidate will provide User support for collaborative systems to include SharePoint and Share Drives. Duties are:

  • Assist in establishing accounts

  • Coordinate and set permissions

  • Perform project User audits

  • Provide User training

  • Perform application troubleshooting and testing

  • Maintain the integrity and security of customer collaborative systems in a multi-mission environment

  • Set up administrator and user accounts

  • Maintain system documentation

  • First line of support to customer issues; identify, diagnose, and resolve issues in collaborative systems software or hardware, including local area connection problems, network access, Internet, etc.

  • Provide one-on-one assistance to the end user regarding their technical issues, either by phone, e-mails, or in person; provide advice and training to end-users

  • Monitor and analyze the performance of applications, keeping track of its performance, reliability, risks, and benefits; conduct applications tests, monitors test results, and takes appropriate corrective action

  • Coordinate with the service provider for timely repair of the systems

  • Ability to create systematic and manual operations procedures in both technical and user-friendly language

  • Assist with the development of strategies, designs, software testing, development, and upgrade of collaborative systems

Education

Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications

5-8 years of directly related experience in user application administration and analysis.

  • Must meet the certification requirement of DoD 8570 Level 2 IAT (e.g., Security+)

  • Experience using Microsoft Office Suite Productivity Tools and Microsoft Visio

  • Self-starter responsive to requests

  • Multi-tasker with attention to detail in a fast paced environment

  • Excellent listening, interpersonal, written, and oral communication skills

  • Able to exercise independent judgement and take action as required

  • Ability to effectively prioritize and execute tasks while under pressure

  • Strong customer service orientation

  • Experience working in a team-oriented, collaborative environment

  • Occasional evening and weekend work to meet deadlines

  • Attention to detail, strong organizational skills

  • Strong writing skills (document creation and note taking)

Desired experience/skills

  • Records management knowledge

  • SharePoint experience

  • Experience building and maintaining information architectures

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Job ID2018-43733

Number of Positions1

Job FunctionInformation Technology

Security Clearance LevelTop Secret/SCI

Full/Part TimeFull Time