General Dynamics Information Technology Remote GT Service Rep - TS/SCI with poly required in Ft Belvoir, Virginia

Job Description

This req is for a proposal opportunity. Applicants must possess active TS/SCI clearance with polygraph.

Responsible for providing customer support through the performance of on-site product/solution installation and sustainment. This includes overseeing and/or performing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of solution components. Instructs customers in the operation and maintenance of the solution. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs, defines next steps, and clarifies the assignment of responsibility for problem resolution as needed. Includes any aspect of field support and is not limited to system hardware, software, network, and other technical infrastructure components.

Responsible for the analysis, administration and support of voice, video, and/or data communications networks.

  1. Analyzes, administers and maintains voice, video, and/or data communications networks.

  2. Manages the usage and performance of voice, video and/or data communications networks.

  3. Maintains network security and ensures compliance with security polices and procedures.

  4. Evaluates hardware and software, including peripheral, output, and related equipment.

  5. Participates in the development and implementation of network-related procedures and standards.

  6. Participates in and may lead aspects of major network installations and upgrades.

  7. Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.

  8. Develops and implements testing strategies and document results.

  9. Provides advice and training to end-users.

  10. Troubleshoots and resolves complex problems.

  11. Provides work leadership to less-experienced network personnel and may have supervisory responsibilities.

  12. May serve as a technical team or task leader.

  13. Maintains current knowledge of relevant hardware and software applications as assigned.

  14. Participates in special projects as required.

Education

Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications

8-10 years of directly related experience in network administration and support.

Benefits of this Position:

  • Opportunity for Fast Growth within the program

  • Onsite Gym – get your workout in before work, during your lunch break, or at the end of the day

  • Professional Development Assistance – Covering the Cost of Obtaining Professional & Technical Certifications (depending on program)

  • Educational Reimbursement – toward degree programs and individual coursework

  • 401K Match – with 100% vesting on day one

  • Health, Dental and Vision Coverage to keep you healthy, starting your first day

  • We know work-life balance is important, GDIT offers Paid Time Off, Plus 10 Paid Holidays

  • Parking and transit commuter benefits

Why Work at General Dynamics IT?

  • Work with top talentand some of the brightest minds in your field

  • Support missions thatmake a differenceto our Nation

  • Become part of an organization that that is committed to thehighest ethical standardsin all that we do

  • Thrive in thestability of a large organization,with the ability to move onto new opportunities, supporting different missions, building your career within GDIT

  • Want to move, or find a job close to home? We have positions inseveral locationsin the United States and the world

  • Enjoy a culture that supportswork-life balance

General Dynamics is aand.

ABOUT:

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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Job ID2018-46575

Number of Positions1

Job FunctionInformation Technology

Security Clearance LevelTop Secret/SCI

Full/Part TimeFull Time