General Dynamics Information Technology ITIL Enterprise Business Process Manager in Ft Huachuca, Arizona

Job Description


Work with other technology professionals to implement, sustain, and improve enterprise DOD service management processes in alignment with ITIL for the customer. Work closely with operations teams, contract program management, and client staff and leadership to identify enterprise process related issues and risks, develop mitigation and improvement action plans, and recommend and justify changes to processes as appropriate, and track and report process improvement. Represent the program on enterprise process related matters with the client. Must have strong management skills. A solid understanding of configuration management, change management, problem management, capacity management and knowledge management at the enterprise level of an IT infrastructure organization.

Strong understanding of ITIL best-practices and processes, with specific experience in multiple ITIL processes particularly Incident, Problem, Change, Asset and Configuration, Knowledge, Release and Deployment, and Service Level Management.

Demonstrable understanding and experience with cross-team coordination in a fast-moving, complex DOD environment. Reporting and visualization, especially as it relates to Incident, Problem, Change, Service Level Management, and Project Management.


Bachelors Degree in a Computer Science or related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.


8-10 years of directly related computer systems analysis and/or programming experience.

Contract Requirements:

  • Active Secret Clearance

  • CompTIA Security + CE required at start

  • 5 years or greater of direct, or related experience

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Job ID 2018-39646

Number of Positions 1

Job Locations USA-AZ-Ft Huachuca

Job Function Information Technology

Security Clearance Level Secret

Full/Part Time Full Time