General Dynamics Information Technology Help Desk Technician in Herndon, Virginia

Job Description

Job Satisfaction, Professional Growth, Excellent Salary, Referral Bonuses, and all around Cool Job!

This Surge Team Service Desk Specialist position is an opportunity for candidates who are looking for achallenging, fast-paced environment. We are looking for experienced Service Desk Specialists who want to work with the latest technologies as part of a traveling team supportinguniquecustomer needs.

Responsibilities Include:

  • Provides first contact and incident resolution to customers with hardware, software, and desktop application issues. Including customer walk-ins, customer telephone support and electronically submitted requests.

  • Installs, configures, and upgrades computer hardware and software.

  • Provides end-user software troubleshooting and support.

  • Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Attempts to resolve incidents during the first contact and escalates incidents to higher Tier II or Tier III when required

  • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

  • Provides polite and friendly customer service for local and off-site users.

  • Provides guidance to less-experienced technicians.

  • Documents incident status and solutions in incident database tools.

This position requires 80% plus travel to support worldwide missions. Travel can range from one week to six months.

Education

  1. Requires a High School Diploma or GED.

  2. Associate's Degree preferred.

Qualifications

Required:

  • 1-3 years of directly related experience supporting help desk operations or customer service.

  • Security + CE Certification

  • A Computing Environment certification meeting DOD 8570.01-M and IAT Level I.

  • SECRET clearance

#SURGETEAM #ISDCJ #DPost

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Job ID 2018-39658

Number of Positions 2

Job Locations USA-VA-Herndon

Job Function Information Technology

Security Clearance Level Secret

Full/Part Time Part Time