General Dynamics Information Technology Technician, Help Desk w/Polygraph in McLean, Virginia

Job Description

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Telephone Operator/McLean

  1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

  2. Installs, configures, and upgrades computer hardware and software.

  3. Provides end-user software troubleshooting and support.

  4. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  5. Provides troubleshooting and support.

  6. Assists in the administration of e-mail systems.

  7. Provides phone and help-desk support for local and off-site users.

  8. Maintains current knowledge of relevant technologies as assigned.

  9. Participates in special projects as required.

Education

  1. Requires a High School Diploma or GED.

  2. Associate's Degree preferred.

Qualifications

1-3 years of directly related experience supporting help desk operations or customer service.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Job ID 2018-39110

Number of Positions 1

Job Locations USA-VA-McLean

Job Function Information Technology

Security Clearance Level Top Secret/SCI with Polygraph

Full/Part Time Full Time