General Dynamics Information Technology Customer Service Representative II in Menands, New York

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

No Suitability Required

Job Family:

Customer Support

Job Description:

GDIT serves as fiscal agent to the New York State Department of Health in the operations and enhancement of the statewide Medicaid Management Information Systems (known as eMedNY). The eMedNY scope of work includes claim receipt, data conversion, imaging, claims processing and payment, data center operations, provider telephone inquiry support, HIPAA Compliance, systems development, and quality assurance.

Job Description:

Takes and processes transactions by telephone, internet, and correspondence from customers and representatives. Enters and maintains database records of customer profiles and prepares and maintains status reports. Acts as liaison for customers. Maintains knowledge of company products and customer service processes.

Responsibilities:

  • Receive inbound phone calls from customers seeking billing/enrollment assistance within eMedNY program

  • Manage and resolve customer issues

  • Identify customer needs, researching potential issues and provide solutions

  • Meet personal and team goals

  • Document information from customer phone calls

  • Attend continuous training sessions to increase knowledge and performance level

REQUIRED QUALIFICATIONS:

  • High School or equivalent + 2 years related experience

DESIRED QUALIFICATIONS:

  • Previous customer service role

  • Strong phone and verbal communication skills

  • Customer focus and adaptability to different personality types

  • Ability to multi-task and manage time effectively

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA NY Menands - 150 Broadway (NYS003)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.