General Dynamics Information Technology Customer Service Representative II in Raleigh, North Carolina
Clearance Level Must Currently Possess:
No Active Clearance Required
Clearance Level Must Be Able to Obtain:
No Active Clearance Required
No Suitability Required
NCTracks was implemented by GDIT in July 2013 and used by the Division of Medical Assistance (DMA); the Division of Mental Health, Developmental Disabilities, and Substance Abuse Services (DMH/DD/SAS); and the Division of Public Health (DPH). GDIT is the fiscal agent for NC DHHS and handles the daily operations and functionality enhancements to NCTracks.
Provide customer assistance and problem resolution to a wide variety of customers across business areas supported by a multi-customer contact or help desk environment. Responds to customer calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.
Essential Job Functions
Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
Places outbound customer service or customer satisfaction calls, as required by client.
Completes call guides; gathers and verifies required information.
Attends telephone skills and program information training sessions; adheres to established levels of service.
Adheres to established customer service and documentation standards within required time frames.
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
Performs clerical or administrative duties as assigned.
High school diploma or G.E.D.
Zero or more years of customer service or other telephone experience
Experience working with fax machines, computer software, and telephone technology
# of Openings:
Scheduled Weekly Hours:
T elecommuting Options:
Telecommuting Not Allowed
USA NC Raleigh - 2610 Wycliff Rd (NCS010)
Additional Work Locations:
CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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