General Dynamics Information Technology Service Delivery Manager in San Diego, California

Clearance Level Must Currently Possess:

Secret (NACLC)

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

No Suitability Required

Job Family:

Customer Support

Job Description:

Represents company to external and/or internal customers, answering product or service-related questions. Provide customer assistance and problem resolution to a wide variety of customers across business areas. Responds to non-routine customer calls, email and web inquires, providing a single point of contact for problems.

DESIRED QUALIFICATIONS: BS +6 years of related experience. Secret clearance is required.

  • The Area Service Delivery Manager (ASDM) for TSC Pacific maintains oversight on all TDS activities in the Pacific region (San Diego Area, Bangor, Whidbey Island, Everett, Hawaii, Guam and Yokosuka).

  • Management oversight includes but is not limited to ITSM ticket management, IT project management, client interface, personnel management, and contract staff training coordination.

  • ASDM is responsible for ensuring all work is conducted within scope of contract, based on a logical project plan, and executed in accordance with NETC guidelines and instruction.

  • Attend and participate in conference calls and meetings relating to Training Delivery Services within area of responsibility.

  • Responsible for creating position descriptions, interviewing, and hiring qualified candidates per contract requirements.

  • Responsible for management of personnel within area of responsibility to include but not limited to administrative activities, time keeping, training, counseling, and performance evaluations.

  • Develop reports and briefs as needed by leadership and Gather and interpret data as needed by leadership.

Must have:

  • Current experience with MS Office suite products

  • Current experience with IT Project Management and/or Personnel Management

  • PMP certification

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA CA San Diego - 3920 Norman Scott Rd (CAC097)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.