General Dynamics Information Technology Senior Windows Systems Administrator in United States

Clearance Level Must Currently Possess:

Public Trust

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

DHS EOD

Job Family:

Information Technology

Job Description:

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide.

Job Description:

Working under supervision, provide network operations support to the Infrastructure Operations Team. This position is responsible for maintaining the operational and security posture of the enterprise servers and support incident, change and service request tickets submitted to the Windows team for resolution. Demonstrate the ability to proactively monitor server components and systems, including network and storage connections, server, and other IT components using manufacturer best practices and Enterprise Systems Management toolsets to assess system performance. Troubleshoots and diagnoses complex production system issues to ultimately provide rapid remediation within a collaborative environment in accordance with approved Incident Management processes. Strong belief in ownership, from identification, through resolution and validation of Operational issues.

Support documentation maintenance such as operating manuals, SOPs, life cycle documentation, and user’s manuals to support usage, maintenance, and system administration for all systems. Other duties this position will manage include:

  • Configure, patch, and monitor Windows 2008/2012/2016 physical or virtual servers and troubleshoot problems as directed.

  • Perform routine system administration duties in a Windows Active Directory environment.

  • Update documentation for server configuration, and related processes.

  • Install and configure and maintain server operating systems and repair server hardware

  • Conducts analysis, prepares reports, and works on project implementation.

  • Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require after hours call-in to meet customer SLAs.

  • Assists with emerging technology research in support of future business needs.

  • Execute knowledge of tools, processes and reporting towards proactive monitoring of server performance across the Enterprise

  • Proactively maintain and improve computing performance through identification of and resolution of discovered issues

Required Education/Skills:

  • 5+ years IT experience providing technical support to Enterprise networks

  • 5+ years working experience supporting, maintaining and administering core Microsoft technologies including Windows Server 2008/2012/2016.

  • Previous experience supporting and troubleshooting Windows Server OS, servers and hosted application issues reported through monitoring or customer submittals.

  • Experience with ITIL methodology; specifically Incident, Request and Change management principles and tracking systems.

  • 2 years’ experience performing Enterprise level Project Implementation Collaborating in a team atmosphere; communicating through various technology channels with teams and end customers locally or remote.

  • Experience with Operations support within an ITIL Service Operations management framework, including use of ServiceNow management tools.

  • Experience supporting government customers in secure environments, familiarity of Federal Information Security Management Act (FISMA) operating standards and applicable guidelines.

  • Basic knowledge network management tools such as SolarWinds Orion, Candidate must have or be able to obtain a US “Public Trust” clearance

Desired Education/Skills:

  • BS or equivalent + 5 yrs related experience, or MS + 3 yrs related experience

  • Bachelor’s Degree or Higher in Computer Science, Information Technology or related discipline

  • ITIL® Foundation Level Certification

  • Certifications: Microsoft MCSA, MCSE or MCITP; VMware vSphere 5.x, CompTIA Security+ Experience or significant exposure to some of the following technologies: Microsoft Active Directory Federation Services (ADFS), SAN Storage and switching, VMware vSphere 6.x and HorizonView, Citrix Netscaler/XenApp, Xen desktop, Cisco UCS or CUCM, and NetIQ DRA

  • Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications.

  • Experience with IT service management best practices such as change, problem, incident, configuration and service level management is preferred.

  • Ability to follow standard processes for efficient resolution of incidents through analytical and structured approaches to problem solving

  • Experience in the development and refinement of processes and procedures to ensure efficient, repeatable and effective monitoring and troubleshooting of servers, storage, and networks.

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting 100%

Work Location:

USA VA Falls Church - 3110 Fairview Park Dr, Bsmt (VAS039)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.