General Dynamics Information Technology Lead Help Desk Technician in Washington, District Of Columbia

Job Description

Job Description:

This contract provides IT support services to a high-profile customer in Washington, DC and offices nationwide. The position works in the IT Service Desk, Installation Team functional area. The environment is enterprise-based support of workstations, servers, LAN, mobile devices, printers and all supporting hardware and software.

  • Install, configure and support Apple devices, desktop, laptops with MAC OS, boot camp or Parallels

  • Perform data migrations.

  • Install, configure and support desktops, laptops, with Windows operating systems.Install, configure MFP printers, scanners and other IT equipment.

  • Installs, upgrades and supports Windows 7 and 10, MS Office products, Adobe, and other IT applications.

  • Install and configure mobile devices including iPhones, IPads and Android phones. Enrolls activation to AirWatch application.

  • Configure VPN with wireless and LAN access, install RSA profile with soft tokens, hard tokens, and Cisco AnyConnect.

  • Communicates with high profile customers in a professional and courteous manner.

  • Provides detailed documentation of installations and tasks using HP Service Manager.

  • Provides team leadership, technical guidance and specialized training for team members.

  • Works well in a team environment or works independently with little or no supervision.

  • Provides excellent customer service support.

  • Maintains a high level of professionalism at all times.

  • Has effective communication skills.

  • Ability to follow defined procedures and have fine attention to detail.

  • Applicant selected must have the ability to obtain and maintain favorable background status.

  • General Dynamics Information Technologies is an EEO/Affirmative Action Employer.

Education/Certification Requirement

  • Associates degree; or 5+ years of related experience and/or training; or equivalent combination of education and experience.

  • Apple Certified Support Professional (ACSP) preferred

  • A+ Certification or MS certification

Education

Education/Certification Requirement

  • Associates degree; or 5+ years of related experience and/or training; or equivalent combination of education and experience.

  • Apple Certified Support Professional (ACSP) preferred

  • A+ Certification or MS certification

Qualifications

5-8 years of directly related experience supporting help desk operations.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Requisition ID2018-42796

of Openings1

Job FunctionInformation Technology

Security Clearance LevelNone

Full/Part TimeFull Time