General Dynamics Information Technology Software License Analyst in Washington, District Of Columbia

Clearance Level Must Currently Possess:

Public Trust

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

Agency Specific

Job Family:

Information Technology

Job Description:

Job Summary:

Responsible for change/configuration management request, license and software maintenance, and equipment and software warranties, software license management services for software deployed in support of all IT services delivered. Responsible for administrative duties within the IT software management function. Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization's software. Responsible for day-to-day operations and lifecycle management pertaining to IT software assets within the contracted operating environment. Ensures established software protection, change, maintenance and retention policies, and standards and procedures are followed. Follows established system of control for software assets and manages these assets through their lifecycle from procurement to final disposition.

Qualifications:

Five+ (5+) years of configuration management experience, with 2 years of experience related software license management, preferably with an ITSM configuration management database, i.e. ServiceNow CMDB.

· Experience with various software asset management tools

· Strong excel skills are required

· Must be able to work independently and take initiative to identify, track, and resolve issues

· Working knowledge of service desk and field service operations a plus

· Experience implementing and/or using ServiceNow CMDB, discovery, and/or Software Asset Management strongly desired

· Highly organized and detail-oriented with the ability to simultaneously track multiple Asset Management activities

· Ability to multi-task in a dynamic, fast-paced environment

· Strong analytical and problem solving skills

· Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution

· Experience working on virtual teams

Bachelor’s Degree in Business, Engineering, Computer Science, Information Systems, or Social Science or minimum 9 years of experience in lieu of degree

Job Responsibilities:

  • Manages day to day tasks of IT software asset management

  • Works closely with the Asset Management Analyst for software procurement and management

  • Maintains records and databases containing information regarding licenses, warranties, and service aggreements, eventually in the ServiceNow CMDB when implemented

  • Supports software asset management audits and remediation efforts

  • Provides timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system

  • Investigates and resolves discrepancies to maintain data integrity of the asset data

  • Works with purchasing agents and Asset Management Analyst, and other teams to manage full lifecycle of software assets

  • Manages preparation and distribution of pre-defined and ad-hoc reports related to s/w asset management

  • Works with ServiceNow developers to incorporate software discovery into customers instance of ServiceNow

  • Participates in ServiceNow requirements gathering to build and deploy processes, requests and workflows that will support customer’s Software Asset Management processes and practices

  • Builds Check in and Check out license work flows in ServiceNow Service Request module

  • Accurately tracks software license compliance and usage

  • Establishes metrics and provides regular reports to POCs as requested

  • Manages final disposition (excess, destruction, vendor pickup etc) of all software assets

  • Builds and sustains effective communications with all stakeholders in the project towards the goal of maximizing the customer experience

  • Engages with cross-functional teams to design and implement IT asset mgmt processes and policies supporting the lifecycle

  • Audits the execution of processes and adherence to policies

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Some Telecommuting Allowed

Work Location:

USA DC Washington - 400 Maryland Ave SW (DCC161)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.