General Dynamics Information Technology Sr Principal Program Analyst in Washington, District Of Columbia

Job Description

TheCensus Questionnaire Assistance (CQA)Sr Operations Project Manager oversees the requirements and operations of assigned enterprise-wide projects, including technical work, staff supervision, and financial and business development activities for complex administrative and analytical tasks in support of a contract program. This individual reports to andsupports the CQA Contact Center Operations Deputy Director/Sr. Director, Operations.

This is an exempt management position and would include the direct supervision of a team of operations project managers (including subcontractors), guidance of engineers and software program managers, working with the US Census Bureau and other CQA partners, as well as leading cross-functional projects to help better the CQA program.

Duties and Responsibilities:

  • Performs a variety of complex administrative and analytical tasks in support of the CQA program. Understands the client requirements and contract for deployment, and assist with implementation of the following projects, but not limited to: Applicant Tracking System (ATS), Identification Management Documentation (IDM), Timekeeping Solution (TKS).

  • Directs project activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems. Collaborate with engineering, training, workforce management, operations, recruitment and human resources to the end product meets the needs of the CQA program.

  • Develops plans, including budgets and schedules, and monitors tasks to meet contractual/project requirements for assigned projects within the program.

  • Establishes and defines program plan requirements and directs or performs in-depth studies to determine optimum program plans.

  • Monitors and reports performance against plans to ensure that contractual, cost, and schedule objectives are met.

  • Interacts regularly with high-level customers and other industry representatives to ensure conformance to customer requirements.

  • Performs business development activities.

  • Provides guidance and work leadership to less-experienced employees, and may have supervisory responsibility.

  • Serves as a team or task leader.

  • Participates in special projects as required.

  • Ensures compliance with relevant corporate and government policies and standards.

  • Serves as an internal contact center subject matter expert (SME) and resource for new contact center site start-ups and expansion planning.

  • Travel to contact center locations and customer sites may be required.

  • May be required to work holidays, evenings and/or weekends.

  • Participates in special projects as required.


Bachelors Degree in Business Administration or a related discipline, or the equivalent combination of education, professional training, or work experience.


Education & Experience:

  • Large scale contact center deployment/expansion experience is required.

  • GDIT contact center onboarding (systems/tools) experience is required.

  • Bachelor’s Degree in Business Administration or a related discipline, or the equivalent combination of education, professional training, or work experience.

  • 10-15 years of related finance or business analysis experience.

  • Effective management and leadership skills.

  • Proficiency in the use of word processing, spreadsheet, and other related software applications.

  • Effective communication skills.

  • Advanced knowledge of program requirements

  • Ability to manage multiple programs and projects simultaneously.

  • Detailed knowledge of relevant government regulations and standards.


For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Requisition ID2018-42230

of Openings1

Job FunctionProgram Management

Security Clearance LevelNone

Full/Part TimeFull Time